Sorry, the service is unavailable

This service is down for essential maintenance and will be available again on Monday 27 September.

If you need to report a serious childcare incident, you must report it by email at

You must include in your email:

  • details of the incident
  • other people or organisations who have been notified
  • any actions you have taken as a result of the incident
  • your contact details, including:
    • your provider unique reference number (URN)
    • the setting name, along with its address and postcode
    • your contact telephone number